Training & Organizational Development Consulting
Equip Your Team for Growth and Success
I’m Here to Help You Thrive
Drawing on more than 20 years of experience in training, learning technology, operations, and organizational development, I founded Heather Franks Consulting to help organizations prepare their people for success.
Whether you are a growing organization looking to strengthen onboarding and employee development, implementing new systems or processes, expanding services, integrating newly acquired teams, or seeking greater consistency across locations, I can help you identify opportunities, develop practical solutions, and implement the training, tools, and resources needed to support your goals.
My focus is simple: helping organizations build confident employees, stronger teams, and sustainable solutions that support long-term growth and success. By preparing and equipping employees with the knowledge, resources, and support they need to thrive, organizations are better positioned to navigate change, achieve their goals, and reach their full potential.
Building a Foundation for Success
Identify Your Starting Point
Every organization is at a different stage of growth. Whether you are looking to solve an immediate challenge, improve existing processes, strengthen employee development, or prepare for future growth, understanding your current state is the first step toward achieving meaningful results.
Define Your Objectives
A successful solution begins with a clear understanding of what you want to achieve. Together, we define your goals, identify the employees or teams you are supporting, establish priorities and timelines, and determine the most effective approach for your organization.
We also evaluate existing systems, processes, and resources to identify how training, technology, communication, and performance support can best work together to help your organization achieve its desired outcomes.
Bring Your Ideas to Life
Transform ideas into practical solutions that support your organization's goals. By collaborating with leaders, subject matter experts, and key stakeholders, we can develop the training, resources, processes, and support systems employees need to perform successfully and confidently.
Whether introducing a new initiative, implementing a new system, improving onboarding, or enhancing employee development, the goal is to create solutions that drive engagement, strengthen performance, and support long-term organizational success.
Expand Your Business
Growth creates new opportunities, but it also brings new challenges. As organizations expand, add new locations, integrate teams, or introduce new services, maintaining consistency across employees, processes, and training becomes increasingly important.
I help organizations evaluate, align, and strengthen onboarding, training, and employee development practices to support a consistent employee experience, reinforce organizational culture, and ensure teams have the knowledge and resources needed to succeed. The result is a stronger foundation for sustainable growth, operational consistency, and long-term success.
What My Clients Are Saying
Sarah Jackson
Caravel Autism Health
Chief People Officer
“Heather Franks is an incredible professional who invests herself fully in understanding the businesses she is supporting to provide the best possible solutions. She works to create optionality so leaders can decide what is most important to meet their needs. Her collaboration in support of my team allowed us to create a training framework that will add value for years to come!”
Geri Cook
Athletico Physical Therapy
VP of Billing Operations
“Having had the pleasure of working with Heather Franks for over 15 years in a fast-growing company, I have found Heather’s skill sets to be invaluable. Heather’s contribution and delivery around onboarding, process improvement, training, team building, web design etc. is both authentic and professional. Heather exercises intellectual curiosity while collaborating. If needs arise for special projects, I will reach out to Heather Franks without hesitation.”
Joanne O’malley
Athletico Physical Therapy
Chief Compliance and Risk Officer
“I had the pleasure of working with Heather Franks in recent years! Heather was instrumental in getting our first Learning Management System up and running to ensure critical compliance material reached our staff members. Heather is a great collaborator; she truly listens to understand the needs of the group she is serving and works with you to accomplish your goals.”
Jodi Nuernberger
Caravel Autism Health
Executive Director of Clinical Quality
“Heather was a pleasure to work with. She was always responsive and organized. She was knowledgeable and shared new ideas in a very collaborative way.”
Gaile Omori
Caravel Autism Health
VP of Human Resources
“Heather Franks leverages her unique skillset and experiences to quickly understand the needs of her clients and develop practical solutions. With her highly collaborative approach, she partnered closely with key clinical and support team leaders to build a customized framework for onboarding and a long-term training & development model for an organization that scaled from 400 to over 1600 employees in a 3-year period.”
Holly Almon
Caravel Autism Health
Director of Clinical Quality and Performance
“Heather’s clear expertise in eLearning design was crucial in turning our training content into a beautiful, interactive experience for our clinicians. She brought many valuable recommendations and solutions to our team and helped to ensure that our final training products were optimized for the most effective LMS user experience.”